When companies contact a meeting planner to assist them with incentive travel, there are several things that the meeting planner must know to ensure a successful trip. Many times, the company has not even considered some of the most basic elements that the meeting planner needs to plan incentive travel. In order to plan an incentive program that will right for the company, the company and the meeting planner need to know the ultimate goals of the incentive travel as well as the company budget. Companies usually have an idea of their budget, but concrete goals are sometimes lacking. Knowing these goals will be essential to incentive travel planning. Once these crucial details are determined, a meeting planner can begin designing and preparing an incentive travel itinerary.
After goals and budget have been established, a meeting planner will make a recommendation regarding the location of the event. Once the location has been approved and confirmed, a meeting planner will be responsible for negotiating a competitive travel package for the company. When a satisfactory package has been secured, a meeting planner will then begin planning events based on the company's incentive travel goals. A meeting planner will assist the company in facilitating all aspects of the trip.
The sad truth is that most workers do not actually throw themselves into their work these days, and many only hold on to their job because it is inconvenient or difficult to replace them. This is the situation in many businesses simply because they lack a meeting planner that knows how to turn meetings into the bright spot of any day. Here’s how:
Make meetings more interactive – Most people hate being ignored. Try to insure that everyone is listened to at a meeting by including time for each department to comment on various proposals or ideas.
Set aside time for brainstorming – If ideas are needed, then let those ideas be generated in an open environment free of critique and negativity. Nobody likes having their ideas shot down, and nobody knows when a sub-par idea will inspire someone else to come up with a good idea.
Offer small rewards for participation – Even things as silly as branded pens or a USB memory key can substantially impact how participants feel about a meeting. Never overlook the opportunity to build morale and loyalty with branded products bought at bulk prices.
Remember that loyalty is something that can spread just as easily as a bad attitude. A good meeting planner can kill the latter with the former simply by planning meetings well.
Life is all about relationships, and business can be too. Meeting and/or event planners can use this piece of knowledge to their advantage once they have recognized and fully accepted it. Contacts are often the difference between a successful event or off-site meeting and something that turns out to be less than stellar. Here are some basic tips to consider:
Make friends everywhere you go, especially at venues, restaurants, and catering services. Even the lowliest dish washer or clerk might be remember you if you are friendly, and could let you know when an opportunity is ripe for the plucking. Perhaps the restaurant or hotel is not doing so well, and that information could be leveraged to save expenses at a particularly good venue.
Keep in touch with those people that you do meet, and remember to invite them to events whenever appropriate. Even a night out at the bar once a month or so is typically enough to keep contacts friendly and willing to let knowledge slip out that may prove useful in certain cases. Keep in touch in other ways too, such as phone calls and e-mails.
Find the best scheduling program you can and learn how to use it effectively for social networking. If calls to contacts and meetings are not on one’s schedule, then something is missing.
Is it becoming more difficult to come up with new, exciting meeting venues, unique excursions and entertainment options or enticing destinations? If so, it might be time to take advantage of an untapped resource that just might have been right under your nose all along. As a meeting planner or corporate event planner, you have a built-in focus group just waiting to be tapped for suggestions.
If you work as a meeting planner for a particular company, your colleagues are the perfect group of people to provide suggestions regarding possible meeting venues, what type of entertainment they would like at the next corporate event and which destinations would be most appealing for incentive travel programs. If you are an independent planner, you can still take advantage of participant input by tapping the folks that attend the events you plan.
The folks who attend your meetings and events are exactly who you would want to speak to anyways, since this is the group of people to which you are providing a service and trying to impress. Most meeting and event attendees will be more than happy to participate in making future events more interesting or fun, and they will likely be delighted that they were asked their opinion on the matter.
Create a simple survey to disseminate around the office or at your next event, asking easy questions about venues, entertainment, excursions and destinations that they would find interesting. Giving predetermined options is a good way to avoid having everyone suggest Monaco when your budget would be more fitting for Miami, but even if you provide options from which they should choose, be sure to also leave some space dedicated to their suggestions. You might be surprised with how many great options they come up with that you may have never even considered.
If you are a self-employed meeting planner, you already know that quite a bit of planning is required before you can even begin to meet with clients and provide services. Decisions must be made about which niche should be your main focus, which marketing methods will be most effective, how to build successful relationships with venues and vendors, and how you will manage your client contacts. If you work from a home office, there are also the issues of setting up a home office that is quiet and conducive to productivity, establishing a professional feel for your business that does not give away that you run it out of your home, and determining how and where you will meet with clients.
The issue of where to meet with clients is a simple one when working with larger companies that have offices or storefronts. In this case, you can simply go to them and meet with them on their premises. However, when you are working with smaller companies or are meeting with potential clients that are located elsewhere and visiting your city, meeting on their turf may not be an option.
If the client company is also conducted from a home office, then it is appropriate for you to meet in either your home or theirs, as long as you feel comfortable having clients in your home and you have a professional environment in which to conduct meetings. Options for meeting clients outside of your home include meeting at a local coffee shop or looking into office sharing programs that offer meeting space for reasonable rates.
Corporate meeting planners always have to be on the lookout for attractive, affordable venues to add to their list of possibilities. Few companies want to hold meeting after meeting in the same location, particularly when it is clear that new environments can breathe new life into corporate meetings and can prove highly motivating. Even those companies that do not mind holding regular meetings at the same venue repeatedly will likely want a new location for bigger meetings or corporate events. Knowing that you are at least partially responsible for the success of the meeting, it is your job as a corporate meeting planner to ensure that your meetings take place in venues that provide the required logistics, as well as an environment that is conducive to productivity.
Naturally, you will have local hotels and banquet halls on your list of venue options, but it is also important to seek out unique locations to offer to your clients. For example, you may want to consider contacting local museums, wineries, landmarks, theme parks and zoos to inquire about their meeting facilities. If you are located in a smaller city or town, you should also familiarize yourself with the options available in the closest major city in your region. In order to accommodate your clients that require more unique options, you should also have information on hand regarding cruise ship meetings and venues located in popular corporate travel destinations around the world.
Hosting a business meeting on a cruise ship not only ensures stellar attendance, it also can make your job as a meeting planner simple and convenient. At the same time, your company or client can enjoy cost-savings of up to 40% over a land-based event at a resort hotel. Cruise ships are now well-equipped to handle meetings at sea and will be standing at the ready with group discounts, business meeting packages and everything you need for a successful meeting when you contact them.
Part of the simplicity of holding business meetings at sea is that the accommodations, entertainment, meals, meeting venues, audio-visual equipment and décor are all included for one upfront price and can all be arranged without having to contact multiple vendors and negotiate multiple contracts. Opting for a cruise ship meeting allows you to choose from a wide array of possible destinations, as well as offering you the opportunity to select the cruise length that will best suit your event budget and planning needs. Depending on the size of your group, you may also be able to choose a half or full ship charter, which allows for a more personalized experience.
If conducting your next business meeting on a cruise ship sounds appealing, visit Seasite.com to learn everything you need to know about hosting meetings at sea and to take advantage of convenient group cruise planning tools.
As an event or meeting planner that works with a variety of clients, you are bound to come across some who are more difficult to please or with whom you simply have a personality conflict. This can be a frustrating experience for both you and the client, but handling these situations with style, class and grace will assist you in getting through the planning process and will help you keep your good name and reputation, regardless of your client’s behavior or demands.
The most important thing to remember is that communication is the key component in any business relationship and that conflicts often occur due to miscommunication or a breakdown in communication. Knowing this, you can often avoid problems by implementing appropriate, thorough communication right from the start. Of course, this will not always resolve issues immediately, but it can diffuse many sticky situations and, if nothing else, will ensure that you did your part in maintaining your professionalism and attempting to meet your client’s needs.
It is also important to remember that, as long as you are completing your responsibilities properly and in a timely fashion, you are holding up your end of the bargain and are maintaining your professional integrity. In order to help you get through the planning process without going crazy, it is also helpful to keep in mind that this is your business and you choose who you do business with. Once you get through this particular job, you can always choose to not work with this particular client in the future.
If you work as a meeting and event planner for a corporation, there are very likely hiring policies and procedures in place that make the process of hiring new staff members clear and simple; however, if you are a self-employed planner looking to expand your staff, it may feel like more of a challenge to determine how best to acquire new talent. Fortunately, there are always folks looking for work; therefore, the task is simply to find someone with the skills, experience and personality to be a good fit for you and your meeting or event planning business.
Starting with people you know is usually a good first step. This does not necessarily mean hiring friends or family members, as this is sometimes a good idea and sometimes not. But, it does mean that you should keep an eye out for potential candidates at networking socials and events you attend, as well as letting people you work with know that you are looking to hire.
A great place to start can be the folks that work as event staff, such as servers, bartenders, check-in staff or security guards. Some of these people may have taken these jobs as a way to get into the event planning field and begin to make connections, or to cover expenses while they complete their college degrees.
You thought it was a successful meeting. Everything came off as planned, and your client was happy. Then, a week later your client calls you in a panic–that successful meeting did not have a closed caption screen or sign language translator and her company is being sued.
As a meeting planner, you need to be prepared and familiar with the Americans with Disabilities Act.
There are many types of disabilities, and the ADA has two disability lists: one is the conspicuous impairment and the other is non-visible.
While some disabilities are very clear visually, you may have a participant with dietary restrictions. He may end up not being able to eat anything at a lavish meal simply because you didn’t ask the right questions. Or worse, he could be harmed because he ate anyway without knowing some of the invisible ingredients.
As with anything else in your career, education is key. While the disabled or impaired make up a small percentage of your participants, you will be remembered favorably for having been thorough enough to include a request for detailed information from that minority of attendees. You will also help keep your clients from getting sued. “Who knew” is no longer an excuse.